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Changzhou Senya metal products Co., Ltd. is located in Henglin Town, Changzhou Economic Development Zone in the Yangtze River Delta. It is an office furniture enterprise which mainly produces and manages metal and panel. The company has a number of equipment production lines and a large number of production and technical personnel. We aim to achieve zero worry and zero complaint for customers, adhere to the concept of humanization and environmental protection, focus on products and details to improve the quality. We provide forward-looking and reasonable design solutions and solutions for the field of modern office furniture.
The main products are: computer desk, office furniture, drawing table, easel, bookshelf, conference table, office furniture legs, screen, apartment bed, hardware accessories, stainless steel products, panel furniture, folding bed, soft bag lazy sofa, fitness equipment, tea table, file cabinet, glass table, etc.

Main export markets of cross border e-commerce:

1. Exporting countries: Europe, America, Japan, South Korea, Southeast Asia, etc.
2. Export cross-border supplier market: the United States, Germany, the United Kingdom, South Korea, Japan and other offline supermarkets and furniture city. And Amazon, eaby, Lotte, Wal Mart, Jingdong, vipshop, Taobao and other online platforms.

What we have:

1. Sheet metal equipment: 3D laser pipe cutting machine, plane laser cutting machine, CNC punch, CNC bending machine, lengthening plate shearing machine, ordinary punch, automatic bending machine, robot welding, rounding machine, electric welding machine, etc.
2. Woodworking equipment: edge banding machine, PVC plastic film covering machine, row drill, electronic cutting saw, engraving machine of machining center, sanding machine, curve edge sealing machine, manual sliding table saw, etc.

Changzhou Senya metal products Co., Ltd. is recognized by the industry for its integrity, strength and product quality. Welcome friends from all walks of life to visit, guide and business negotiation.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Elite Vip (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://shop.elitevip.store

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.